British Airways has so far got away, to a remarkable extent, with presenting its withdrawal from BA Connect routes as a straightforward administrative arrangement, without reference to the wider implications. It is no such thing. For starters, I doubt if it is widely realised that BA is in the process of getting rid of its ground staff at Scottish airports - people who have given long and distinguished service to the company and to the travelling public.

British Airways has so far got away, to a remarkable extent, with presenting its withdrawal from BA Connect routes as a straightforward administrative arrangement, without reference to the wider implications. It is no such thing. For starters, I doubt if it is widely realised that BA is in the process of getting rid of its ground staff at Scottish airports - people who have given long and distinguished service to the company and to the travelling public.

Over many years as a regular passenger, both domestically and internationally, I have remained loyal to BA, in the face of many provocations, for one reason above all - the helpfulness and professionalism of its Scottish-based staff. To see these people being treated so cavalierly is now deeply offensive and unnecessary.

My personal commitment is that if BA goes ahead with its plans to replace its Glasgow Airport personnel with staff employed by a service company on inferior wages and conditions, I will endeavour to use any airline other than BA for both domestic and long-haul travel.

If enough high-value BA customers in Scotland send a similar message then perhaps BA might be persuaded to behave less like an organisation which has forgotten that loyalty is supposed to work both ways. Meantime, I hope Scottish business leaders and politicians will seek answers from BA about its intentions and the implications for the Scottish economy.

Brian Wilson, 219 Queen Victoria Drive, Glasgow.