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Banking complaints 'justified'

The Financial Ombudsman Service revealed yesterday that 84% of complaints about banking current accounts were justified last year, along with 79% of credit card complaints and 47% of cases involving the mis-selling of payment protection insurance (PPI).

The Financial Ombudsman Service revealed yesterday that 84% of complaints about banking current accounts were justified last year, along with 79% of credit card complaints and 47% of cases involving the mis-selling of payment protection insurance (PPI).