Royal Bank of Scotland's £700 million reinvestment in its branch network is the latest signal the bank is "retooling" as well as restructuring, and aspiring to become a "really good bank", RBS chief executive Stephen Hester has said.
The spending programme unveiled on Monday, to refurbish more than 2000 branches and revitalise the brand in Scotland, reflects the jump in investment from 2% of revenues in 2009 to 13% this year, Mr Hester told a City audience at Morgan Stanley investment bank.
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