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Triple glazing boss tells how firm diversified to boost profits

As the new year dawned, champions of small businesses highlighted the challenges that will be faced by the small and medium-sized enterprises (SMEs) that the Government hopes will create badly needed jobs in 2011.

The increase in the standard rate of VAT, to 20% from tomorrow, will be especially unwelcome to the legions of SMEs that will have to increase the prices they charge to customers.