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Utility player who connects well

Utilities like ScottishPower and Scottish Gas have come under renewed fire recently after announcing bumper profits that have rubbed salt into the wounds of many of their customers who have been struggling amid wintry economic conditions.

 

In this week’s SME Focus, a man who worked his way from the shop floor into a big job at ScottishPower before taking an entrepreneurial new direction joins the call for regulators to end the stranglehold that the giants now have on key markets.