THE chief executive of business and commercial banking at Royal Bank of Scotland said he was frustrated some small and medium enterprise customers would not approach the bank to discuss funding.
THE chief executive of business and commercial banking at Royal Bank of Scotland said he was frustrated some small and medium enterprise customers would not approach the bank to discuss funding.
TRUST: Ian Cowie is frustrated some customers will not talk to their banks to seek the advice they need to thrive.
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Greig Cameron Deputy Business Editor
Ian Cowie, who was in Scotland yesterday visiting companies, including start-ups, at the Entrepreneurial Spark organisation in Glasgow, believes some businesses are still too anxious to ask the bank for anything.
He is aware RBS still has to rebuild trust and confidence with its SME customers and, although he admits access to lending is crucial, he also wants the bank to be seen as providing access to expertise to help small businesses thrive.
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