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Good customer service is child's play for PwC chief

LINDSAY Gardiner is now installed as the head of big four accountancy firm PricewaterhouseCoopers's Scottish operations but, when it comes to customer service, he thinks back to childhood days in his parents' grocery shop in Lockerbie.

LIQUIDITY ISSUE: Lindsay Gardiner said Northern Rock's business model wasn't a secret.
LIQUIDITY ISSUE: Lindsay Gardiner said Northern Rock's business model wasn't a secret.

It was during Saturdays and holidays spent working in the grocery store that Mr Gardiner developed a liking for business.

This led him to embark on a business studies degree at Edinburgh University after leaving Lockerbie Academy, and then a career in accountancy.

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