The Financial Ombudsman Service (FOS) said yesterday that banks who undercharge mortgage borrowers may in some cases be expected to write off any back debt – but that in others, borrowers may also have had a responsibility not to underpay.
The FOS could not comment on whether there had been a rash of successful complaints about incorrect mortgage payments in the wake of the episode at the Clydesdale and Yorkshire banks which saw 18,000 borrowers sent demands in July for big rises in their mortgage payments.
We moderate all comments on HeraldScotland on either a pre-moderated or post-moderated basis. If you're a relatively new user then your comments will be reviewed before publication and if we know you well then your comments will be subject to moderation only if other users or the moderators believe you've broken the rules, which are available here.
Moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours. Please be patient if your posts are not approved instantly.
