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How investment plans turned sour

Len R, a former offshore electronics engineer (who prefers to withhold his surname) and action group member from Aberdeen, had two pension funds when he had to stop work in 2005 after a series of cardiac operations.

"I didn't know much about money, my forte was engineering," he says.

Wanting to maximise income whilst protecting his wife for the future, he found an annuity advice firm online. He said: "They appeared to be independent, and they very quickly suggested I look at Rockingham, who started pushing ARM. I was told it was a 10-year term, I would be getting 10% a year with interest paid monthly, and I would have more in the pot than I started out with.

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