EVERYONE knows that while the cost of energy for domestic users is exceptionally high, fuel companies continue to turn vast profits.
How, then, can British Gas justify offering me, just last week, a service appointment on January 25, 2013, its earliest available? I'm an important customer, of course. It told me so. It probably tells everyone that.
Its customer relations department doesn't have a telephone number. Its own website tells me that, currently, an email will wait two minutes short of 60 hours before receiving an answer. "Webchat" provides speedy but meaningless answers.
David Cameron and his Coalition Government should own up: he and it are powerless to control or regulate energy supplies in any meaningful way. Show some muscle, Prime Minister. I can't believe things could possibly be worse post-independence.
3 Canniesburn Road, Bearsden.
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