I HAVE noticed a significant improvement already since Abellio took over the Scotrail franchise.

T well-trained young man at the ticket office asked me from whom I had stolen my Senior Railcard.

This is, of course, the automatic response that should have been introduced years ago whenever anyone produces such a card.

I am glad to see that Abellio has incorporated it into its staff training already.

It bodes well for the future.

William Thomson,

25 Lithgow Place, Denny.