Fed up with factors

It is no surprise that almost half of owners of flats find their factors ineffective; complaining about factors has long been a common bond among Scottish city-dwellers. A poll carried out as part of the investigation into property management companies in Scotland by the Office of Fair Trading (OFT) confirms anecdotal evidence and the findings of a previous investigation by the Scottish Consumer Council of deep dissatisfaction with both the quality and cost of factoring services.