1. Why are you charging users to access your site and the content in your apps ?
Access to the site will remain free and you will be able to read 10 articles every month for no charge.
If you would like to read more, we're asking that you help support quality online journalism by Scots and for Scots by paying a small amount.
2. Why can't advertising cover your costs?
Basically because there isn't enough advertising money around, particularly when so much of it is consumed by the likes of Google. So we need advertising and subscription to allow us to invest in the product to ensure we provide first class news and commentary for our users throughout Scotland.
3. So how much does it cost ?
For the website : just £1* for your first 4 weeks if you're a new subscriber, thereafter it’s from £2.99 per 4 weeks. Annual subscriptions are available from £35. That's about 10 pence a day, fantastic value by any standard! Click here to subscribe now.
For the web and mobile app package it's £1 for the first four weeks and then £3.99 after that, and for the web and tablet package, £1 for the first four weeks and then £4.99 after that.
4. How do I subscribe?
Click here to subscribe and see the full range of subscription options. You can choose to subscribe to web only, web and mobile app, web & tablet app or all 3 on a monthly or annual package.
Your subscription renews automatically every 4 weeks or annually, until you cancel.
If you've chosen one of the app options then you can now download the app for free from the Apple app store or Google play store and use your subscription details to access the content.
5. I already subscribe to heraldscotland.com how do I upgrade to one of the apps ?
Just sign in and go to the subscriptions page. There you'll be able to select the package that's right for you and upgrade.
6. I only want to access Herald Puzzles.
Subscription to Herald Puzzles is now included with unlimited subscription.
If you have an existing crossword subscription, simply sign-in with your existing details. You will also get unlimited access to the upgraded heraldscotland.com. This will continue as per your current subscription until you cancel. Your crossword subscription details will not appear under 'subscription details' within 'my account' as it's a separate account which you manage via Paypal.
Please note puzzles are only available on your PC. You will not be able to access these on a mobile or tablet.
If you wish to cancel your puzzles subscription, please contact paypal.
It is important that you don’t change your email address within your heraldscotland account, as you will not be able to access crosswords. If you need to change your email address, close your existing account and open a new one with your new email address.
7. Can I share my access?
I'm afraid not. Obviously if we allowed shared access it would be open to abuse, so it's a particular rule that subscription is for just 1 person and isn't transferable.
If we notice any peculiar activity we may have to suspend the account, but that's not a step we'll take without contacting you first.
8. I want to cancel my subscription.
You can cancel your subscription at any time up until 12 hours before your current subscription renews. Simply sign in and select ‘Cancel my subscription’ within the ‘my account’ section.
9. My card details have changed/expired.
If your card details have changed, simply cancel your current subscription and set up a new subscription with your new card details.
If we've tried to charge your card and have been unsuccessful due to your card details changing or expiring, we will notify you.
10. When does my current subscription expire?
Your subscription is a rolling contract, your card will be charged every 4 weeks if you chose a 4 week contract, or yearly if you chose an annual contract.
If you wish to cancel your subscription, you can do so at any time up until 12 hours before your current subscription renews. Log in to ‘my account’ and choose ‘Cancel my subscription’.
11. How do I renew my subscription?
Your subscription automatically renews every 4 weeks or annually depending on the option you chose.
12. How secure are my credit card details?
We do not hold your credit card details, these are held securely by Sage Pay (our payment provider).
13. I’m already a subscriber to the newspaper, so does that mean I am subscribed to the site and the apps ?
Yes. If you are a paid subscriber to The Herald, you get unlimited access to heraldscotland.com plus the mobile and tablet apps, free of charge.
Just register on heraldscotland.com with the email address associated with your Herald subscription and you'll get straight in.
If you haven't provided an email address to The Herald subscription department, then you can do so by phoning 0141 302 7300 or emailing circulation@heraldandtimes.co.uk . You will then be able to use that email address approx 48 hours later to set up an online account and access digital content for free.
14. If I subscribe to the site does this mean I get the newspaper too?
Sorry no. If you’d like to subscribe to The Herald newspaper, you can find further information here.
Subscribing to The Herald newspaper provides access to heraldscotland.com, mobile and tablet apps free of charge.
15. What is Privileges?
Privileges is our new membership benefits scheme which is exclusive to subscribers. Privileges brings you unique offers and events including books, sport and leisure which have been specially selected with your interests in mind.
16. How do I access Privileges and view the offers?
If you are subscribed to heraldscotland.com you can access Privileges easily from any page. Once signed in, click on ‘my privileges’ at the top right hand of your screen.
17. How do I contact customer services?
You can reach us at heraldscotlandcustomerservice@heraldscotland.com
Some heraldscotland app Frequently Asked Questions
1. What is the heraldscotland app?
It’s an edition of heraldscotland available on iPhone, Android phones, iPad and Android Tablets. The app is free to download but to enjoy the content you must be a subscriber to heraldscotland.com and have a subscription plan which includes mobile or tablet apps. Get more info here.
2. I’ve set up my subscription on heraldscotland, how do I get the app?
Instructions for downloading your app are available here. If you’ve already downloaded the app simply sign in with your heraldscotland username and password.
3. How do I change my subscription package?
You can change your subscription package at any time. Simply sign in to heraldscotland.com and visit ‘my account’. Under the heading “Subscription Details” select “Click here to access your subscription details”. You can then choose your desired package.
4. If I upgrade my subscription during my current subscription period, how much do I pay?
Your new subscription payment will take effect on your next payment day. However, when you upgrade you will immediately be charged a proportion of the upgrade cost depending on how long you have left in your current subscription period. The new charges will be explained fully when you select your new package, before you confirm the changes.
5. My subscription package includes apps. If I downgrade my package do I lose access to my apps immediately?
No you will continue to have the same access until your current subscription ends.
6. Are there any other ways to subscribe to the heraldscotland app?
If you choose to subscribe through heraldscotland.com then your subscription will automatically include unlimited acccess to heraldscotland.com via the web. Apple users can also subscribe directly via in-app purchase from their iPhone or iPad, but these subscriptions do not include web access.
7. I want to cancel my subscription.
You can cancel your subscription at any time up until 12 hours before your current subscription renews. Simply sign in and select ‘Cancel my subscription’ within the ‘my account’ section.
You will continue to have unlimited access to heraldscotland until your current subscription expires.