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Mary: force for change

Mary Portas has, without a hint of warning, just launched into song.

Specifically the 1999 pop song Keep on Movin' by boyband Five. Portas's head is swaying in time to the music. "What's the one when they sing? You know...." she asks her business partner Peter Cross, who is at this moment furiously searching the internet on his phone for the answer. She sings in a surprisingly soulful voice: "Get on up when you're down... ."

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