THE angry response of one small business owner sums up the sense of betrayal: "You feel like you are working with the bank, you are in a relationship." This sense of a partnership changed, she implies, when her business fell foul of an interest rate swap agreement (IRSA).
Mis-selling of these complex products is just one of the offences, ranging from sharp practice all the way to criminal behaviour, which have damaged that perception of banks as being on the side of their customers.
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