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Subscriptions FAQ

On this page you will find a range of Frequently Asked Questions and other information about subscriptions, registration and accessing content on HeraldScotland and our native apps.

For non-subscription Frequently Asked Questions, please go here.

Why subscribe to HeraldScotland?

At HeraldScotland and on our website, we passionately believe in the value of good local, regional and national journalism and providing in-depth local and national news coverage. If you share that belief you can experience the benefits of unlimited news access from journalists you know and trust on your favourite devices - subscribe today.

Why should I pay for a subscription when I can access news for free on other sites?

Only HeraldScotland subscribers can enjoy unrestricted access to extensive local/regional/national coverage from Scotland’s best journalists across your favourite devices.

What's included in HeraldScotland subscription packages and what do they cost?

We provide two superb subscription options and both provide unlimited news access via our desktop and mobile websites, daily and weekly newsletters and the chance to join the online commenting community.

If you’d rather not subscribe just now, then please just register to access 6 more articles each month.

Can I subscribe to both the newspaper and the digital content?

Yes you can subscribe to both the newspaper and the digital edition, call our customer service team on 0141 302 7300 for further details on print subscriptions.

How will you use my data and what will you do with my details?

We respect your privacy and take protecting it very seriously. Our Privacy Policy covers what data we collect and how we use it. You can login to your account at any time, to update your details and unsubscribe from emails, and you can change or cancel your subscription here.

Protecting your payment details is paramount. All payment information we receive is encrypted using the latest security technology and your payment data is never stored on our systems.

How do I cancel my digital subscription?

You can cancel your subscription here or you can contact Customer Support on 0141 302 7300 or email  heraldscotlandcustomerservice@heraldandtimes.co.uk for assistance with cancelling. 

Can I put my subscription or membership on hold or take a break during holidays?

Sorry, this is currently not possible.

How do I log in?

You may login here using the email address and password you used during registration.

You should use the same credentials to login the tablet and smartphone apps as well.

I’ve forgotten my password?

If you’ve forgotten or don’t know your password you can reset it.

When I register, it says my email address is already in use?

It is most likely that you have already registered on this site or another site owned by our parent company, Newsquest Media Group Ltd. All you need to do is login using this email address and your password. If you have forgotten your password, simply click here to reset it.

I cannot register or I am having other technical difficulties - what do I do?

If you are still having trouble registering please contact Customer Support on 0141 302 7300 or email  heraldscotlandcustomerservice@heraldandtimes.co.uk with full details of the issue you are experiencing and, if relevant, the error message that the system is displaying.

What browsers do you support?

The websites have been developed to support the latest versions of most popular web browsers, including Internet Explorer, Firefox, Chrome and Safari.

If you are having technical issues of any sort, please contact Customer Support on 0141 302 7300 or email  heraldscotlandcustomerservice@heraldandtimes.co.uk with full details of the issue you are experiencing