Despite assurances from Hoover that it would do its utmost to honour
all claims, Clydesdale said yesterday it would not take part in the free
flights offer until Hoover gave the retail company a ''cast-iron
guarantee'' that all claimants would receive flights.
Hoover said it has launched an inquiry into the promotion offering
free airline tickets for flights to Europe to purchasers of Hoover
It also insisted it would do its utmost to honour all claims under its
current offer of two free flights to the US with any Hoover purchase
Concern over the European offer, run for Hoover by JSI Travel, of
Dorset, arose after applicants for tickets were told to resubmit their
claims with three alternative dates at least 30 days apart and naming
three alternative destinations.
A spokeswoman for Hoover said there had been ''an error'' by the
travel company and they were now writing to the applicants to inform
them that the original terms of the offer still stood.
On the American offer, of two return tickets either to New York or
Orlando, Florida, the spokeswoman said all claims would be met subject
to ticket availability.
Clydesdale, which yesterday launched a new offer in conjunction with
the British Airways subsidiary Air Miles, said it had suspended the
Hoover scheme ''in the interests of its own customers''. However, the
firm said it was confident Hoover would give the required guarantees,
which would in turn allow Clydesdale to participate in the promotion
Clydesdale's marketing director, Mr Stuart Laing, said: ''We are
concerned that the whole concept of free flights and holiday promotions
in general may have been tarnished and we are anxious to restore
confidence in what are remarkable offers for the consumer.''
He added: ''Hoover, and the people involved with the promotion, have
probably miscalculated the actual uptake of the promotion.''
In a statement released last night, Hoover said it regretted
Clydesdale's decision but hoped that ''when they see that our problems
have been cleared up maybe they will come back on board''.
The new Clydesdale offer, available from tonight, includes, with
certain purchases, three night's accommodation for two adults and two
children at Euro Disney for #128 per person and four free return flights