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Bank chief trust vow

It could take up to a decade for Barclays to regain customer trust after a series of scandals that have beset the bank, its chief executive has said.

Antony Jenkins, who took over the reins of Barclays in August in the wake of the Libor scandal and who was guest-editing BBC Radio 4's Today programme, said he was determined to change the culture at the bank towards long-term sustainability.

Mr Jenkins said: "Trust is a very easy thing to lose, and a very hard thing to win back.

"In my view it will takes several years - probably five to 10 - to rebuild trust in Barclays."

Barclays was the first bank to admit traders manipulated interest lending rates and was slapped with a £290 million fine 18 months ago. It was also caught up in the PPI mis-selling scandal.

Mr Jenkins, hinted at a long-term strategy to overhaul the bank in September, pledging to restore Barclay's shattered reputation.

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