The arguments with her partner had been going on at home for weeks when Charlene decided that enough was enough.

Something snapped. She packed a bag, and left.

Not on speaking terms with her family, she decided to present as homeless.

But by the time she reached the housing office, it was closed for the day.

She made her way to the Hamish Allan Centre in Tradeston, Glasgow's out-of-hours emergency assessment office, assuming emergency accommodation would be found. But that night, there was nowhere for her to stay.

She sat waiting for several hours but was told that there was nothing that anyone could do.

"Eventually I got really upset and just walked out," she says.

"I was terrified. I just went into meltdown. I walked around for hours and finally ended up sleeping under one of the bridges along the Clyde.

"I didn't sleep much. About 4am I gave up and just walked the streets."

After a couple more anxious nights, Charlene met an advisor from the Govan Law Centre at the Glasgow City Mission, who helped her to challenge the decision not to give her accommodation.

That night she got a room in a hostel.

Now, seven months on, she is in a temporary flat, hoping to find a permanent home.

"It was an absolute nightmare," she says looking back on the experience. I was depressed, very anxious and started having panic attacks. Now I'm just trying to put it all behind me."