HE started work as a page-boy at one of the capital's most prestigious hotels aged 15, working his way through the ranks to become concierge.
Now Billy Garioch, concierge at Edinburgh's Caledonian Hotel, has been honoured after chalking up 50 years' service in the hospitality business.
In his time at the hotel, Mr Garioch, who retires next month, has dealt with thousands of customers from all over the world, and has met celebrities ranging from Nelson Mandela to Billy Connolly, Burt Lancaster and Sir Sean Connery.
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