CUSTOMERS of Royal Bank of Scotland struggled to use their cards at store checkouts and ATMs on the day after the bank was fined £56 million for a huge IT meltdown.
The glitch affected customers of sister banks RBS, NatWest and Ulster Bank using Visa debit and credit cards in stores and at cash machines.
A spokeswoman for the banking group said there was "minimal customer impact". Those affected were making higher-value payments or transactions abroad, the bank said.
The problems started at 7.45am yesterday and were resolved by 9.15am, the bank said. "A small number of customers experienced issues while using their RBS, NatWest and Ulster Visa debit and credit cards," it said in a statement. "There was minimal customer impact and the issue was quickly resolved."
On Thursday, the bank was fined £56m over its huge systems crash in 2012, which also affected RBS, NatWest and Ulster Bank customers. RBS chairman Sir Philip Hampton says the bank has since spent hundreds of millions of pounds upgrading its IT systems.
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereComments are closed on this article