PRINCESS Anne has unveiled a plaque at a Glasgow centre which aims to help people deal with complex complaints about the energy or postal system.
The senior royal visited Citizens Advice's Extra Help Unit (EHU) at Tara House in Bath Street yesterday (tue). It is made up of a team of telephone caseworkers who help people throughout the UK.
People can be referred to the service by their MPs, MSPs or energy regulators.
The EHU has been up and running for seven years but its management was transferred last year to the CAB service, and it is now based in the city.
The EHU focuses on helping people who are in a vulnerable situation due to personal circumstances, the nature of their complaint or because they are at risk of having their gas or electricity cut off.
Each year it helps more than 1,000 households at risk of being disconnected from their energy supply, investigates thousands of complaints against energy suppliers and recovers more than a million pounds for consumers.
The unit works with both suppliers and customers to rebuild relationships and find practical solutions.
It has recovered more than £4 million pounds for UK consumers since it was set up in 2008.
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereComments are closed on this article