ROYAL Bank of Scotland and Lloyds Banking Group have apologised after customers attempting to find out if their wages had gone into their accounts before the Bank Holiday were hit by separate glitches.
RBS Group said customers of its brands NatWest, Royal Bank of Scotland and Ulster Bank had problems logging into its mobile banking app for around six hours.
It is the second time in just over two months the part-taxpayer-owned bank has suffered problems with its app before a weekend. In March, people attempting to check their pay was in their accounts were locked out with the bank blaming it on record numbers attempting to access the device.
In an unconnected incident, Lloyds Banking Group said a "small number" of Lloyds, Halifax and Bank of Scotland customers were affected by an IT issue which meant they had trouble accessing payments.
The Lloyds issue related to telephone and internet banking only and lasted for around an hour and-a-half yesterday morning.
RBS said in a statement: "Some customers may have had trouble getting into mobile banking today between 08.40-14.30. All services are back up and running as normal. We apologise for the inconvenience."
A spokesman for Lloyds said: "We are aware that a small number of customers experienced issues accessing payments this morning. The issue has been rectified and we are working with those who were affected."
RBS customer, Calvin Merry, of Sheffield, tweeted: "RBS need to sort their mobile app out, it's such a pain when it doesn't work."
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereComments are closed on this article