TALKTALK has once again generated the most complaints from consumers in a review of telecoms providers, Ofcom figures show.
The group attracted the most complaints for both its landline and broadband services, while the most complained-about mobile provider was 3UK.
The quarterly report covers pay-TV services for the first time, showing that Ofcom received the most complaints about BT Vision between January and March at 0.27 complaints per 1000 customers, possibly related to their sales processes and problems with billing.
The figures for Virgin Media and Sky were 0.07 and 0.03 respectively.
In the landline market, TalkTalk generated 0.72 complaints per 1000 customers, while the least was Virgin Media with 0.16 complaints per 1000 customers. This is the sixth consecutive quarter both firms have held those positions.
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