The Co-operative Bank has been fined by the regulator for delaying claims for payment protection insurance (PPI) compensation "for no good reason".
It is likely a large proportion of 1629 complaints were unfairly put on hold by the Co-op while a judicial review into PPI complaints was in progress, the Financial Services Authority (FSA) said.
Issuing a fine of £113,300, the FSA said it had made clear to the industry many claims should continue normally while the review was taking place.
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