• Text size      
  • Send this article to a friend
  • Print this article

Only half of ScotRail travellers 'get value'

JUST half of ScotRail passengers are satisfied they get value for money for the price of their ticket, according to a survey.

The company's 52% satisfaction rating on the issue is down 6% on the previous year but is five points higher than the UK average.

The National Passenger Survey also recorded satisfaction levels of less than 50% with car parking, train toilets and how well ScotRail handles delays.

Contextual targeting label: 
Arts and Entertainment

Commenting & Moderation

We moderate all comments on HeraldScotland on either a pre-moderated or post-moderated basis. If you're a relatively new user then your comments will be reviewed before publication and if we know you well then your comments will be subject to moderation only if other users or the moderators believe you've broken the rules, which are available here.

Moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours. Please be patient if your posts are not approved instantly.