YOU refer to the problems for wheelchair users in accessing platforms 9 and 10 at Stirling Station (“Call to improve rail access for disabled”, The Herald, May 29). However, even at those platforms which do have wheelchair access, intervention by ScotRail employees is required to deploy ramps so that passengers can actually get on and off the trains.

Why is it that we seem to have one of the few railway systems in Europe where the rail operators are not investing in low-floor trains which allow wheelchair users to use trains without the need for help? The Edinburgh-Glasgow Improvement Programme was a golden opportunity to make a "step change" in promoting an accessible rail system. Instead we continue to have horrendous gaps between trains and platforms which are daunting for many passengers and which drastically slow down boarding and alighting.

Ian Lawson,

22 Buchanan Street, Milngavie.