AS a customer of and shareholder in the RBS I am appalled at the revelation of forgery (“RBS admits staff forged customer’s signature”, The Herald, February 19). Even worse is that the bank seems to be offering £500 “hush money”. I would hope that this money will come from the individuals responsible and not from the bank – the money would be much better used to enhance interest paid on accounts. I would hope that we will soon hear of appropriate action being taken.

G Braidwood Rodger,

6 Woodhouse Court, Glasgow.