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Closed amid ticket chaos: 2014 Games organisers shut down website

Organisers of the Glasgow 2014 Games tonight shut its ticket website after two days of delays and disruption for consumers.

David Grevemberg, chief executive of Glasgow 2014, said official ticketing agent Ticketmaster had been told at 5pm to close the site and call centre until the Games team could be assured that the technical issues being experienced by our ticket buyers over the last day and half are resolved to our satisfaction.

He added: "Ticketmaster is working as quickly as possible to act on this instruction. From 6pm, no further customers will be able to join the website queue or access the call centre until further notice. However, customers logged on to the website at this point should be able to complete their session.

"We want the purchase of Commonwealth Games tickets through the Ticketmaster system to be a positive experience for all customers and we realise this has not been the case for many.

"We thank everyone for their patience and apologise unreservedly to everyone who has been affected and inconvenienced by this disappointing situation.

"We have sold more than 55,000 tickets since we opened the ticketing website on Monday and there will still be a great range of tickets available for most sports and the ceremonies when we re-open.

"We will not allow the frustrations experienced by our customers throughout the last day and a half to continue further. We will only re-open the site once Ticketmaster is confident that the issues with the website have been resolved.

"Our continued focus is on being able to offer our customers a robust website on which they can purchase tickets for the Commonwealth Games."

"We will provide an update on re-opening through our social/digital platforms and on our website."

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