Why I put my head in a cold compress, BT

It's as if the authors of the two previous letters about BT had been in my house this week. My broadband problem met with similar response to that already outlined yesterday, but with a quirky little twist. During the (third) hour-long call to India, I left my adviser to work remotely while I had my dinner. Twenty minutes later I returned to the phone and followed instructions for a further five. Then the computer crashed and India cut me off. I spent the rest of the evening with my head wrapped in a cold compress.