It's as if the authors of the two previous letters about BT had been in my house this week. My broadband problem met with similar response to that already outlined yesterday, but with a quirky little twist. During the (third) hour-long call to India, I left my adviser to work remotely while I had my dinner. Twenty minutes later I returned to the phone and followed instructions for a further five. Then the computer crashed and India cut me off. I spent the rest of the evening with my head wrapped in a cold compress.

It's as if the authors of the two previous letters about BT had been in my house this week. My broadband problem met with similar response to that already outlined yesterday, but with a quirky little twist. During the (third) hour-long call to India, I left my adviser to work remotely while I had my dinner. Twenty minutes later I returned to the phone and followed instructions for a further five. Then the computer crashed and India cut me off. I spent the rest of the evening with my head wrapped in a cold compress.

Even better, I recently called customer services to point out that my entry in the phone book had suddenly begun to cause confusion. It took two days to get it sorted. Customer services told me I'd need to contact customer services but that they were unable to transfer me. Bearing with them on this one, I was eventually transferred - to a voicemail telling me customer services closed at 5pm.

All this after the phone book entries section had told me they were not the right people to help.

Come on BT, which is it - customer care or pest control?

Noirin Blackie, 1 Byre Court, East Saltoun, East Lothian.