CLYDEBANK-based Together Energy has ramped up its customer base by 33,000 after getting the green light to secure the clients of the failed energy supplier OneSelect.
The Scottish energy challenger tabled a successful bid with Ofgem to take on the customers after Reading-based OneSelect, which had about 36,000 domestic customers, ceased trading on Monday. The deal swells the Together customer base from 60,000 to 93,000.
Together, founded by ex-British Gas executive Paul Richards in 2016, said its customer service team would be contacting OneSelect customers for meter readings and advise them of their new tariff.
Mr Richards said his company has taken on 24 staff from OneSelect as well as 16 at an outsourcing specialist in South Africa, who are familiar with the OneSelect billing system.
Together currently has 120 staff at its base in Clydebank.
Mr Richards said his firm had negotiated access to the OneSelect telephony system with the failed company’s administrators, declaring this had been an “important factor” in winning the customers from Ofgem.
Mr Richards said: “We are determined to secure the best possible
arrangement for OneSelect customers and ensure the transition is as smooth as possible.”
Together recently strengthened its board and introduced a new customer billing system as it gears up for its next phase of growth.
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