TSB is to create a new technology centre in Edinburgh, bringing around 100 new IT jobs.
It is part of a new link-up with IBM and jobs such as technical specialists, data engineers and analysts, and IT run specialists will be included.
The new technology centre will be based in Henry Duncan House in George Street, opening in April.
TSB announced it has selected IBM Services as its strategic partner to accelerate digital business with IBM cloud capabilities.
The bank said the announcement follows its pledge to invest £120 million to transform digital channels over the next three years.
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It is part of its 2022 strategic plan, which was announced by the bank’s new chief executive, Debbie Crosbie, in November last year and comes after TSB’s commitment in March 2019 to consolidate its IT operations and optimise how it runs its IT infrastructure and supplier relationships.
In 2018 around two million TSB customers lost access to online banking services.
The services agreement will see IBM build and manage TSB’s private cloud environment, running services across TSB’s core banking platforms with all of the infrastructure being operated and managed by IBM under supervision by TSB.
By hosting and managing select services on a private cloud, operated by IBM, TSB said it will be able to strengthen IT resilience and leverage higher value technology, including AI, to deliver new innovative cloud-native services to its customers.
It said this is the first step in the TSB strategy to optimise its new state-of-the-art platform which provides multi-cloud and data capabilities for the bank.
READ MORE: TSB hails return to profit after £366m IT debacle
All core banking channels and applications including ATMs, internet banking, mobile banking and high street branches will now run on a unified cloud platform.
TSB added this will offer customers the best services while ensuring the security and confidentiality of their data.
Suresh Viswanathan, TSB’s chief operating officer, said: “Our partnership with IBM marks the next exciting phase in our tech transformation.
At a time when both the pace of change and the customer demand for new services is increasing, our partnership ensures our digital offering remains competitive and allows us to act faster to meet the needs of TSB customers.”
Tosca Colangeli, IBM UK and Ireland, global technology services general manager, said: “As the financial services industry continues its rapid digital transformation, banks need a reliable, resilient and secure technology environment to meet the needs of customers and address complex security and regulatory requirements.
"An open hybrid IT cloud platform, built and managed with IBM’s deep industry expertise, is the best foundation for financial services providers to respond to these challenges and prepares them to securely integrate with IBM financial services ready public cloud capabilities in the future.”
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