PRINCESS Anne has unveiled a plaque at a Glasgow centre which aims to help people deal with complex complaints about the energy or postal system.

The senior royal visited Citizens Advice's Extra Help Unit (EHU) at Tara House in Bath Street yesterday (tue). It is made up of a team of telephone caseworkers who help people throughout the UK.

People can be referred to the service by their MPs, MSPs or energy regulators.

The EHU has been up and running for seven years but its management was transferred last year to the CAB service, and it is now based in the city.

The EHU focuses on helping people who are in a vulnerable situation due to personal circumstances, the nature of their complaint or because they are at risk of having their gas or electricity cut off.

Each year it helps more than 1,000 households at risk of being disconnected from their energy supply, investigates thousands of complaints against energy suppliers and recovers more than a million pounds for consumers.

The unit works with both suppliers and customers to rebuild relationships and find practical solutions.

It has recovered more than £4 million pounds for UK consumers since it was set up in 2008.