The organisers of the Electric Fields festival have offered full refunds while apologising for their handling of the announcement to move from Dumfries and Galloway to an indoor Glasgow venue.
Ticket-holders were initially offered a partial refund for the festival, which is to move from Drumlanrig Castle to SWG3 in Finnieston, an 80-minute drive away.
But after an outcry on social media, organisers issued an apology and admitted: "We got that wrong".
Full refunds will be offered to those who do not wish to attend the festival, which has attracted big names such as Primal Scream, Noel Gallagher's High Flying Birds and The Charlatans.
READ MORE: Electric Fields: Anger as organisers move festival to SWG3
The organisers, brothers Alex and Nick Roberts - said on social media: "We have emailed all ticket holders with updated information on partial and full refunds. We'd be grateful if you could check your inboxes and reply accordingly."
They added: "From the start we have put on Electric Fields with the intention of hosting an exciting festival for music lovers from around Scotland and further afield.
"The support we've been shown over the years as we've grown the festival has been overwhelming.
"We've never taken that for granted and we never, ever intended to throw that support back in anyone's face."
They admitted that they "massively underestimated" how the change in venue would affect so many of the festival-goers.
"It has been one of the most difficult decisions we've ever had to make and it has not been made lightly," they added.
"Our main focus was to ensure we delivered Electric Fields in spite of new challenges faced, rather than no festival at all."
Festival bosses cited the "rising costs of producing outdoor camping festivals", as well as problems with transport on their previous site.
The move came two years after another established Dumfries and Galloway music festival, Wickerman was scrapped after the 66-year-old co-founder and site landowner Jamie Gilroy died in 2014.
READ MORE: Wickerman Festival is scrapped
It was widely thought that rising policing costs was a factor in the decision. There had been concerns that a trebling in the costs of policing music festivals was putting festivals at risk.
Over two years ago, organisers of the award-winning Eden Festival had joined south of Scotland MSP Colin Smyth in objecting to the soaring police costs which they say is threatening the future of sustainability of events.
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