A fault which is affecting pupils and parents seeking to use Microsoft tools for home learning will not be fixed for weeks.
It comes after the new term got off to a rocky start on Monday, with many reporting problems when trying to access Teams as home schooling got underway.
The Herald has also reported that glitches were known about for 40 days before lessons were disrupted.
- READ MORE: Glitches with online learning for 40 days
An update published on Monday afternoon by the Glow digital learning platform indicated that most issues had been resolved.
However, a new message released at noon on Tuesday said efforts to fix issues with the Microsoft join and chat functions were ongoing.
It said: "We have continued to work with the Microsoft technical team to resolve the intermittent fault with the join button which has impacted a small number of users.
"We can confirm that Microsoft are a few weeks away from implementing a permanent fix for this. In the meantime please continue to use the manual workaround and where we can expedite any work we will do so.
Update on issue with Microsoft Teams. Please see our service status page for the latest information: https://t.co/VwV8Oq4aS3 pic.twitter.com/WRuhedOFix
— Glow Scot (@GlowScot) January 11, 2021
"We had received a small number of reports of delays within the chat function during some meetings.
"Microsoft are investigating ways to improve the user experience however it is working as designed.
- READ MORE: Schools 'not ready for online learning'
"There are changes to operational use which can be implemented by our users to help improve their experience. Should anyone need assistance with this please contact the helpdesk for further information.
"As soon as a confirmed fix date for the technical fault is available we will update the status page."
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereLast Updated:
Report this comment Cancel