ROYAL Bank of Scotland has just paid 100 temporary staff to do nothing for three weeks after it misjudged the volume of complaints arising from its summer IT problems.
ROYAL Bank of Scotland has just paid 100 temporary staff to do nothing for three weeks after it misjudged the volume of complaints arising from its summer IT problems.
Custom byline text:
Simon Bain
The bank asked outsourcing specialist Capita to provide an army of untrained complaints handlers last month, to start immediately and work until the end of 2012.
But the work-hungry recruits, on £440 a week, were paid off last week after a reportedly chaotic fortnight at RBS in Edinburgh.
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