Having read Ryanair's response (Letters, May 30) – which contains no hint of regret or apology – to Tom Lucas's letter of May 28, describing the disgraceful behaviour, permitted by Ryanair staff for most of the journey, of drunken passengers on a flight to Palma, I am forced to take the opinion that Mr Lucas must shoulder part of the blame.
Clearly, he failed to pay a Barely Adequate Customer Service Surcharge before boarding.
Michael Bruce,
50 Millbrix Avenue,
Glasgow.
