• Text size      
  • Send this article to a friend
  • Print this article

Ofgem: power cut payouts may double

PAYMENTS made by energy companies to households affected by power cuts during severe weather will double under proposals by regulator Ofgem.

Under the plans, Distribution Network Operators (DNOs) would have to increase payments to £70 if they fail to meet the minimum levels of service during severe weather.

The cap for payments would increase from the current £216 to £700, and payments would be made automatically wherever possible.

The regulator also wants the claims process by which customers receive payment to be simplified.

Ofgem said the proposed changes, which follow increased payments for customers cut off during normal weather conditions, would strengthen incentives for companies to act quickly and reconnect customers as soon as possible.

Ofgem's senior partner for distribution, Hannah Nixon said: "Many parts of Britain have seen some extreme weather conditions over the last few months and Ofgem has been proactively looking at ways to help consumers who face disruption to their energy supply in these situations.

"Increasing the financial payments would send a strong message to the network companies that they need to do all that they can to reconnect all customers as fast as possible."

Contextual targeting label: 

Commenting & Moderation

We moderate all comments on HeraldScotland on either a pre-moderated or post-moderated basis.
If you're a relatively new user then your comments will be reviewed before publication and if we know you well and trust you then your comments will be subject to moderation only if other users or the moderators believe you've broken the rules

Moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours. Please be patient if your posts are not approved instantly.