Rail passenger Luke Addis, whose complaints led to ScotRail ticket examiner Scott Lewis being dismissed and sparked the planned strike, said he was intimidated and humiliated.
Mr Addis, who has visited far-flung corners of the world including China, Indonesia, Russia and India, was allegedly confronted by Mr Lewis who refused to accept he had a valid ticket on a journey to Prestwick Airport. Mr Addis, 24, said he had been left feeling "more like a criminal than a customer" by the "aggressive" encounter.
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