• Text size      
  • Send this article to a friend
  • Print this article

Passenger 'humiliated' by incident

Rail passenger Luke Addis, whose complaints led to ScotRail ticket examiner Scott Lewis being dismissed and sparked the planned strike, said he was intimidated and humiliated.

Mr Addis, who has visited far-flung corners of the world including China, Indonesia, Russia and India, was allegedly confronted by Mr Lewis who refused to accept he had a valid ticket on a journey to Prestwick Airport. Mr Addis, 24, said he had been left feeling "more like a criminal than a customer" by the "aggressive" encounter.

He said he never wanted Mr Lewis to lose his job and the RMT was wrong to strike.

He added: "This is purely an issue about customer service, it shouldn't have to affect the general public. I'm absolutely gutted to hear it's going to affect people over Christmas. Passengers shouldn't have to face difficulties like this."

The incident that sparked the forthcoming strike took place in March, when Mr Addis was travelling from Gourock for a holiday to Crete.

He was trying to use a Ryanair promotion that allowed him free train travel when the dispute occurred.

A ScotRail spokesman said: "The customer's comments on the incident reflect the seriousness of the situation."

Contextual targeting label: 
Travel

Commenting & Moderation

We moderate all comments on HeraldScotland on either a pre-moderated or post-moderated basis.
If you're a relatively new user then your comments will be reviewed before publication and if we know you well and trust you then your comments will be subject to moderation only if other users or the moderators believe you've broken the rules

Moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours. Please be patient if your posts are not approved instantly.

131093