THERE must be many customers, like myself, who are wondering where the money will come from to pay the fine imposed on ScottishPower (“ScottishPower fined £18m over poor customer service”, The Herald, April 27). We should all be on the lookout for an increase in prices, or no decrease when other suppliers are doing so and make strenuous protests.
I suggest that the money be found entirely removing some of the inflated pay, bonuses and pension arrangements already made to all those in charge of the company.
G. Braidwood Rodger,
6 Woodhouse Court, Glasgow.
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
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