HeraldScotland Help & FAQs

Complaints - Who To Contact

The Herald, Sunday Herald and heraldscotland.com adhere to the Editors' Code of Practice (which you can find at www.ipso.co.uk  We are regulated by the Independent Press Standards Organisation.  Complaints about stories should be referred firstly to the Editor by email at: complaints@heraldscotland.com or by post at 200 Renfield Street, Glasgow G2 3QB.

It is essential that your email or letter is headed "Complaint" in the subject line and contains the following information:

Your name, email address, postal address and daytime telephone number.

The newspaper title or website, preferably a copy of the story or at least the date, page number or website address of the article and any headline.

A full explanation of your complaint by reference to the Editors' Code.

If you do not provide any of the information above this may delay or prevent us dealing with your complaint. Your personal details will only be used for administration purposes.

If we cannot reach a resolution between us then you can contact IPSO by email at complaints@ipso.co.uk or by post at IPSO, c/o Halton House, 20-23 Holborn, London EC1N 2JD.

Other FAQs:

My query is urgent and I need to speak to somebody about it.

You can contact the Herald & Times Group on 0141 302 7000 and your call will be directed to the appropriate department.

How do I send a letter to the editor?

The Herald: letters@theherald.co.uk

Sunday Herald: letters@sundayherald.com

Evening Times: letters@eveningtimes.co.uk

How do I get in touch with The Diary?

You can phone 0141 302 7055 or email thediary@theherald.co.uk

How do I contact the news desk?

I believe something is factually inaccurate and should be corrected.  Who do I contact ?   

Our customer service team

How do I send video to the website team?

I've got a story that needs investigated.  Who can I speak to in confidence?

If you are a whistleblower, concerned taxpayer or have information that would make for a story about an individual or an organisation, please contact: paul.hutcheon@sundayherald.com

How do I contact an individual journalist?

Most of our staff can be contacted using the following convention: firstname.secondname@heraldandtimes.co.uk

How do I submit an image for The Herald's Picture of the Day?

Images can be sent to: pictures@theherald.co.uk

How can I find an article from the archive?

Our websites contain material going back to 1989 which can be accessed using these search facilities:

The complete archive of The Herald is held at the Mitchell Library in Glasgow:

The Mitchell
North Street
Glasgow G3 7DN
Phone: 0141 287 2999
Email: historyandglasgow@glasgowlife.org.uk

How do I get copies of back issues?

For copies up to nine months old please go to www.theherald.backissuenewspapers.co.uk

For copies going back to 1900 please go to www.historic-newspapers.co.uk

How do I subscribe to the newspaper?

For a postal subscription contact our Circulation Dept:

Newsquest (Herald and Times) Ltd
200 Renfield Street,
Glasgow
G2 3QB
Tel:0141 302 7000
E-Mail: circulation@heraldandtimes.co.uk

See our current subscription rates

For a subscription to an online facsimile of the newspaper go to The Herald Digital

Where can I register my Herald loyalty card  ?

At www.heraldscotland.com/loyaltycard

How do I subscribe to the website and get unlimited access to all the online content ?

You'll find all the information you need here

How can I buy a picture that was published in The Herald / Sunday Herald / Evening Times?

You can contact our photo sales team at: online photo sales service.

How do I place an ad in your publications?

You should find everything you need here

None of the above relates to my query. What do I do?

Email our customer service team.

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