HEARTS have called on UEFA to improve their communication process after a mix-up in rescheduling a Europa League tie with FC Infonet.
The Jambos were originally drawn to have the second leg at Tynecastle, before UEFA switched the home and away legs around due to a fixture clash in Estonian capital Tallinn.
Hearts announced this alteration to fans before revealing a day later that the fixture had again been moved, this time 24 hours earlier than originally thought.
Read more: Hearts announce Infonet fixture has been switched for second time
After the changes, the first leg will now take place on June 30 at Tynecastle at 8pm, with the return in Tallin on July 6 with a 4.45pm UK time kick-off.
The confusion has resulted in some supporters losing out financially by booking flights and accommodation for the wrong dates, and the capital club have now made an appeal to the European governing body to be clearer in future.
A Hearts statement read: "Having been assured that all deliberations of the competitions committee had been concluded, and decisions taken were final, we released this information to our supporters.
"No further communication was received from UEFA to the club prior to them issuing their finalised list of fixtures, which showed that a further change had in fact been made, moving our away leg from Thursday 7th to Wednesday 6th. This change was made without any reference to either Hearts or indeed FC Infonet.
"As a result of these discussions, the club has requested that the Scottish FA make representation to UEFA, recommending that the communication process between participating clubs, their national associations and UEFA be reviewed and improved moving forward.
"The club considers its communication with supporters to be of the utmost importance. In this instance the club can only repeat its apologies for the inconvenience that these events have caused and trust that supporters will recognise that we did everything possible to provide timely and accurate information to our supporters, including sending representatives to Nyon."
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules here