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the banking industry.” A spokesman for RBS said: “As our customers change the way they bank with us, we need to take tough decisions about the shape of our business.
“Currently, 43 per cent of customers that switch to a new mortgage deal do so online.
“We are also seeing more customers making their mortgage applications over the telephone; rising from 28 per cent to 40 per cent in the past two years.
“We expect this trend to continue. We’ll continue to have over 1000 staff helping our customers with their home buying needs.
“Any reduction in roles is clearly difficult news for staff affected. We are doing everything we can to support them, including seeking redeployment opportunities wherever possible”.
The latest job losses emerged at Royal Bank as reports suggested the bank is expected to announce further cost-cutting measures when it unveils its latest annual results on February 24.
It was also reported chief executive Ross McEwan’s pay for the year will come in at around £3m, with the total bonus pool standing at £340m, in spite of claims the bank will post a loss for the ninth year in a row.
The bank declined to comment on the results and the remuneration for the year.
Mr Hewson added: “Unfortunately, RBS is paying the price for legacy issues. The actual core business is making money, but until it puts the legacy issues behind it, it is not going to get out from under it.”
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