AN investment banker and economist who quit London to found a crazy golf business in Glasgow have hailed first-year turnover of £600,000 and unveiled plans to open around Scotland.
Husband and wife duo Craig and Kasia Neilson left their careers at Goldman Sachs to open Fore Play Crazy Golf last October in a former newspaper office building in Kinning Park and have welcomed more than 50,000 people through the doors.
The turnover was 20 per cent above projections, and the firm is now planning to open in Edinburgh and around Scotland, and next week is hosting a business networking event, the Blether Bunker Club, in a bid to support other entrepreneurs in growing their businesses.
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Mr Neilson said: “It was always part of the plan to create a fast-growth business, but we have definitely been surprised at just how fast things have moved.
“Since launching, we have focused hard on the customer experience, from that first touch point through to the follow-up approach after they have left the venue.
“If you want your customers to stay loyal in a competitive market, you have to invest in their experience, and we have prioritised that from day one.”
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Ms Neilson said: “Delivering a great customer experience has been our main strategic objective.
“From the beginning, we have had a clear vision and worked really hard to understand our customer and listen to feedback.
“This, combined with consistently delivering the very best customer service, has resulted in strong word of mouth and a loyal following.”
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