First Glasgow has provided customers with an update for anyone who may have purchased a multi-weekly pass but are unable to travel

Many opt to purchase popular mobile tickets for commuting to and from work as they work out at a cheaper rate than a daily fare. 

However, while services continue to run, a number of people have been left with a pass that they can no longer use due to self-isolation and advice from the government. 

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Graeme MacFarlan, Commercial Director for First Glasgow told The Herald: “First Glasgow is committed to continuing services wherever possible so that those who need to make essential journeys can continue to do so.

"We are supporting the national effort to fight the virus by continuing to run vital services that enable other key workers to move about.  

“The UK Government has outlined strict measures to tackle the spread of coronavirus, including advice that people should leave home only to exercise once a day, travel to and from work where "absolutely necessary", shop for essential items and to fulfil any medical or care needs.

“In the past week, we have seen the number of people using bus services continue to reduce as they adhere to the government lockdown. This is reflected across other sectors, all of which have had to review and reduce their operations in view of the fast-moving coronavirus outbreak, and we are no different.

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“I would urge any customers who have ticketing enquiries to head to our website for details of the correct way to get in touch and given the unprecedented nature of the Coronavirus outbreak, we will strive to look at each customer’s situation independently.

“The best way to contact us to talk about your ticket or change to travel plans are set out below. Rest assured we’ll look into your enquiry and come back to you as soon as we can.”

Full details of the options available to those impacted by the travel advice can be found on the First Bus website:

Under current government advice following the coronavirus outbreak: “During the emergency period, no person may leave the place where they are living without reasonable excuse.”

A reasonable excuse includes: getting food and medical supplies for yourself, members of the same household and vulnerable people, getting money, to exercise and for essential work.