By Ash Kuloo
I recently started working for Citizens Advice Scotland (CAS), joining a team that provides support to the network of 59 Citizens Advice Bureaux (CABs) across the country.
I have to admit I was blown away by the diverse services provided by CABs and now I know more about those services, I thought it might be interesting to write about what I’ve learned. Having said that a lifetime ago I volunteered in a CAB in my hometown, Huddersfield – but things have changed and moved on since then.
A lot of people think CABs are part of the Government or the Council. But no, each CAB is an independent local charity that is volunteer-led and responds to meet the needs of local communities. Our CABs each deliver their service with committed staff and volunteers who work tirelessly to support people.
Local CABs are integral to their local communities. Inequality magnifies existing poverty and reduces life chances for people, and CABs play a vital role in building community wealth, in terms of both finances and well-being. But over and above the basic day-to-day advice you get from your local CAB, the network also delivers additional services that are less well known. For example, we run projects aimed at specific groups of people, such as veterans or those serving in our armed forces, people claiming Universal Credit for the first time, people affected by gambling and EU Citizens living in Scotland.
CAS is the collective support body of this network, delivering a range of support services to the 59 CABs. We have a whole team here who constantly update our advice to make sure it is rigorous and correct. This central advice resource is used by all of our CABs, and also on our public advice website: www.citizensadvice.org.uk/scotland.
CAS also uses the information we gain through providing advice to inform policymakers about the impact of public policies – and so influence positive changes. For example, the new Adult Disability Payment has been heavily influenced by us highlighting the problems of the system it replaces. We also make people aware of their rights, and of actions they can take for themselves to exercise them.
The final thing I wasn’t aware of was the sheer scale of work being done. Every month the Scottish CAB network helps around 20,000 people directly, with another 200,000 people checking our online advice. Last year we unlocked a total of £147 million for our clients, through things like social security payments, with-held wages and debt reductions. This work is life-changing and has never been more needed. Not all CAB work has financial impact, but all types of support have beneficial outcomes. Because the next few months and years to come are going to be tough. Especially for low-income households but actually for all of us to a greater or lesser degree. So I thought it would be good to remind people that the Citizens Advice network is here to help. Not just with the basic advice but with all these additional services too. It’s a privilege to be part of such a great charity. For more than 80 years the CAB network have been helping people who need our free, confidential and non-judgemental support. If that includes you, we’re here. Use us.
Ash Kuloo is Head of Network Services at Citizens Advice Scotland.
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules here