Tesco apologises to customers as food recall issued

'Do not eat': Tesco apologises to customers over potential health risk <i>(Image: Nicholas.T.Ansell/PA Wire)</i>
'Do not eat': Tesco apologises to customers over potential health risk (Image: Nicholas.T.Ansell/PA Wire)
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Tesco has apologised to shoppers after they were forced to issue a recall on one of their food products due to a potential health risk.

The supermarket giant has recalled its Tesco 6 Aubergine Katsu Bao Buns because they contain milk not mentioned on the label.

The undeclared milk makes the product a possible health risk for anyone with an allergy or intolerance to milk.

The affected products have best before dates up to and including December 13.

A Tesco spokesman said: “If you have purchased the affected date code of the above product and have an allergy or intolerance to milk or milk constituents, please return it to any Tesco store for a full refund. No receipt is required.

“No other Tesco products are affected by this recall.

“We’re sorry for any inconvenience caused.”

A spokesman for the Food Standards Agency (FSA) added: “Tesco is recalling the above product from customers and has contacted the relevant allergy support organisations, which will tell their members about the recall.

“The company has also issued a recall notice to its customers. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product.

“If you have bought the above product and have an allergy or intolerance to milk do not eat it. Instead return it to any Tesco store for a full refund.

“For further details, please visit the contact page of Tesco’s website: tesco.com/help/contact.”


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What is a product recall?

If there is a problem with a food product that means it should not be sold, then it might be 'withdrawn' (taken off the shelves) or 'recalled' (when customers are asked to return the product).

The FSA issues Product Withdrawal Information Notices and Product Recall Information Notices to let consumers and local authorities know about problems associated with food.

In some cases, a 'Food Alert for Action' is issued.

This provides local authorities with details of specific actions to be taken on behalf of consumers.

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