IN the world we live in regular customers, the ones that form the backbone of service companies are totally taken for granted. My recent experience of switching my TV from Sky and phone and broadband from BT have demonstrated that we are totally taken for granted. On phoning to cancel, both offered deals that I could not have known about or accessed as a regular customer. This has also been true switching energy supplier, insurance companies and bank.
The whole service industry is poorly regulated in that it does not advertise or notify its regular customers of the kind of deals they are prepared to offer to new customers. The regulators are weak and do not operate in the interest of those who generally fund their operation either through tax or levies – the customers.
I challenge a Tory-led Westminster Government to fix this rip-off. Surely it can't be happy with the way the service industry works for the vast majority of working and retired voters. A simple hand on the regulatory tiller would end regular customers not being notified of and not being offered the same deal as they are offering to new customers.
Dave Biggart,
Southcroft, Knockbuckle Road, Kilmacolm.
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereLast Updated:
Report this comment Cancel