Train Manager, Dennis Burrell, is overseeing passenger and staff safety onboard trains during the ongoing coronavirus pandemic.
Dennis Burrell, 53, a train manager for LNER, is working full-time during lockdown to ensure that key workers can travel to work.
As a train manager dealing with the public every day, Dennis is constantly putting himself at risk to do his job.
READ MORE: Herald Heroes: Your nominated key workers of the week
As part of his role, Dennis oversees the safety of both staff and passengers on the trains he manages, which is especially challenging during lockdown with reduced staff and strict social distancing rules to adhere to.
Dennis has had to change the way he checks tickets to comply with regulations, and to reduce risks, meaning there is no physical contact between him and passengers.
Fortunately, Dennis has not had to deal with any incidents on the train yet, but he is mindful of the need to maintain social distancing in the event of an emergency.
Another concern is that more people who are not key workers are now travelling by train since lockdown has eased in England.
READ MORE: Herald Heroes: NHS worker spends free time delivering PPE to local care homes and hospitals
The main line Dennis manages on is Edinburgh to London, so he has noticed a shift in behaviour since the easing of the English lockdown.
Chloe said: "A lot of people who are travelling tend to be keyworkers, but some who are travelling are travelling with luggage and I think that’s a bit unnerving for him.
“He feels nervous going into work with everything that’s going on, and he’s definitely more aware of how to keep himself safe but also how to keep us safe at home.”
Despite concerns of added risks, Dennis remains upbeat and his whole family are immensely proud of him.
Chloe said: “He’s the most generous and kind person you could ever meet, and my mum and I are very proud of him.”
If you know somebody's actions deserve extra recognition, let us know in our nomination sheet here and we’ll publish their name in next week’s list.
Why are you making commenting on The Herald only available to subscribers?
It should have been a safe space for informed debate, somewhere for readers to discuss issues around the biggest stories of the day, but all too often the below the line comments on most websites have become bogged down by off-topic discussions and abuse.
heraldscotland.com is tackling this problem by allowing only subscribers to comment.
We are doing this to improve the experience for our loyal readers and we believe it will reduce the ability of trolls and troublemakers, who occasionally find their way onto our site, to abuse our journalists and readers. We also hope it will help the comments section fulfil its promise as a part of Scotland's conversation with itself.
We are lucky at The Herald. We are read by an informed, educated readership who can add their knowledge and insights to our stories.
That is invaluable.
We are making the subscriber-only change to support our valued readers, who tell us they don't want the site cluttered up with irrelevant comments, untruths and abuse.
In the past, the journalist’s job was to collect and distribute information to the audience. Technology means that readers can shape a discussion. We look forward to hearing from you on heraldscotland.com
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules here